Post Tagged with: "customer service"

Message from Head of Library

Message from Head of Library

Dear OUM New Learners,

Welcome to OUM and congratulations on your admission to this university. I am happy to inform you that OUM has an up-to-date Digital Library. This library contains 33 databases of e-books, e-journals and e-theses. You can use these databases to access our resources including articles, e-books and e-theses as references for your assignments and projects. To gain access into the Digital Library, please follow the instructions below:

  1. Go to OUM website at www.oum.edu.my
  2. Click Log-in button and type your MyVLE username and password
  3. Click ‘Library’ in the main menu and then select ‘Digital Library’
  4. Click ‘Search Database’ icon. A list of 33 databases of e-journals, e-books and e-theses will appear on the screen.
  5. Select the database that you wish to access to, e.g, ‘Emerald Management Plus’ database, and then click ‘Connect to Database’
  6. Type any keyword(s) related to the article that you wish to read e.g ‘service quality’, and then click the ‘Go’ button. A list of articles related to ‘service quality’ will appear on the screen.
  7. Select the article that you want to read.

 

Contact the librarian at 03-2773 2134 / 2145 if you need help. Hope you will enjoy using the resources at the Digital Library as references for your assignments and projects.

Suhaimi Jamaludin,
Head of Library, OUM

11-Jun-12 71 comments Read More
Server library.oum.edu.my is up and running

Server library.oum.edu.my is up and running

Oh yeah. We have restored the Library Portal to its working condition. Thank you for your patience and understanding during the restoration process.

Munawar

1-Mar-12 349 comments Read More
Service with a smile

Service with a smile

Assalamualaikum wbt and greetings dear friends,

I think most people have encountered a very bad customer service. Recently, my kids and me went looking for a pair of flat shoe for my teenage girl. We strolled along Jalan TAR in KL, went in and out of the shoe stores along the street.

At one particular store, I asked a very young salesgirl if the store has a kung-fu style shoe, or any flat canvas shoe. The girl looked at me and with an i-don’t-care face, said “tak ada”.  Thinking that she might be new or something, I said, OK and went inside the store and searched for the shoe myself.  Then I saw on a very visible shelf, the shoe that I wanted.  I picked a pair and thought maybe I can asked someone else if there are any more of the same style but softer. Then I saw another salesgirl at the back. This one is much older than the previous one. So I thought, she would be more approachable.

I walked up to her, showed the shoe and asked, “Ada lagi tak kasut yang macam ni?” To my surprise, she immediately shook her head, without even looking at me and said, “tak ada, tak ada”, and gave an annoying face!

I was struck by a numb shock! Paid for the shoe and left.

I’m pretty sure good PR is never in the job spec for these salesgirls. The duty is to just stand on the side of the shoe shelves and look bored.

Any similar experiences?

P/S: I hope we are not doing any of that sort to you but if we do, please tell us.  We will do our best to give quality services.

13-Apr-11 3 comments Read More